Clearing your cache will fix 90% of the technical problems you have with Life Writers.
Do this before you send us the issue through support. It will be the first thing we ask, “Did you clear your cache?” If you haven’t, we won’t go any further until that has been done.
It is so easy. Simple hold down the shift key and click on refresh at the top of your browser page. If you use Chrome, MS Edge, or Firefox, the refresh button is at the top left of the URL bar. If you use Mac products and the Safari browser, it is at the top right.
If you experience any trouble signing on, accessing content, and such, take these actions before contacting us for help. More often than not, clearing the cache will do the trick.
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